Support
Need help with Atlas League? Email contact@flatmap.be and include your in-game username plus your device model — we answer every message, usually within a few business days.
Common questions
The FAQ on the home page covers ranking, lives, subscriptions and platform availability.
Quick fixes
- Game won't load / connection errors — the game is always online; check your connection first, then force-close and reopen the app.
- A purchase didn't arrive — purchases are validated with the store; restart the app and it will re-sync. If it still hasn't arrived after an hour, email us with your store receipt.
- Manage or cancel a subscription — subscriptions are managed by the store, not by us: iOS Settings → Apple ID → Subscriptions, or Google Play → Payments & subscriptions.
- Delete your account — see the account deletion page.
Report a bug
Describe what happened, what you expected, and roughly when it happened. Screenshots help. Crash reports reach us automatically, but a note about what you were doing when it crashed makes them much more useful.